Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (PT SAYA GROUP GLOBAL, SUNSET ROAD 819, BALI RUKO SUNSET INDAH II NOMOR 10, Kel. Seminyak, Kec. Kuta, Kab. Badung, Bali, Indonesia, Brand name: SAYA Accessories, Address in Germany: Raiffeisenstrasse 41, 48231 Warendorf, CEO Viktoria Leidlmair, email: info@saya-accessories.com) of your decision to withdraw from this contract by means of a clear statement via email. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period, in addition, the goods returned by you must not be damaged or used.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

General notes

1) Please avoid damage and contamination of the goods. Please send the goods in their original packaging. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to revoke the contract, please fill in this form and send it back to

E-mail: info@saya-accessories.com